© 2017 Living Art by Frank Payne

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Customer Support

Shipping & Delivery

 

Shipping of live animals can feel risky and intimidating to someone unaccustomed to it. Rest assured the industry has come a long way and shipping your piece of Living Art is both safe and reliable. 

Shipping is only done by FedEx priority overnight via the Ship Your Reptiles service. I will completely take care of shipping. I only need your shipping address, phone number, and email address. Your main responsibility for shipping is making sure that someone is present to receive the package. Packages can often be sent to your place of work or also held for you at a FedEx shipping center.

Shipping prices average around $50. It is often a bit more for west coast orders and less for east coast. I am currently only set up to ship within the continental United States.

Your piece of Living Art will be packaged to exceed industry standards in a fully insulated and cushioned box. Depending on the weather, a heat pack, cool pack, or Phase 22 pack will be used to regulate the internal temperature of the box to keep your animal safe and comfortable. 

Shipping can only be done when the day time highs on both ends are above freezing (32 F) or below 90 F. It is possible that weather may delay shipping. The health of the living animal comes first but I will always do my best to get you your animal as quickly as possible.



Tracking Your Order

 

Upon completion of your order I will ask for your email address. This will be so that I can add your email to receive tracking notifications via FedEx.

Live Healthy Arrival Guarantee

 

I guarantee that every animal I sell will be alive and healthy upon delivery to you. I have never personally had a DOA. If one does occur I will need to be notified via email within one hour of delivery. Video evidence proving the DOA will need to be sent. Don't let this policy scare you! I have shipped literally hundreds of animals with a 100% success rate. I will never ship without agreeing on a date with the customer and without making sure weather conditions are within acceptable ranges.





100% Secure Ordering

 

I accept payment via PayPal to frankpayne32@gmail.com. Anyone with a credit or debit card can pay via PayPal.