Customer Support

Shipping & Delivery

 

Shipping of live animals can feel risky and intimidating to someone unaccustomed to it. Rest assured the industry has come a long way and shipping your piece of Living Art is both safe and reliable. 

Shipping is only done using FedEx priority overnight via the Ship Your Reptiles service. I will completely take care of shipping. I only need your shipping address, phone number, and email address. The ideal method of shipping is to have your package sent to and held at a nearby FedEx ship center for you to pick up. This is an excellent way for people that work during the day to have packages safely waiting for them in a temperature controlled building. Doing so eliminates much of the time your animal spends on a delivery truck. If you elect to have your package sent to your home or place of business your main responsibility for shipping is making sure that someone is present to receive the package. 

I charge a flat rate of $50 for shipping and handling anywhere in the continental United States. I do not charge more for shipping if you but multiple animals.

Your piece of Living Art will be packaged to industry standards in a fully insulated and cushioned box. Depending on the weather, a heat pack, cool pack, or Phase 22 pack may be used to regulate the internal temperature of the box to keep your animal safe and comfortable. 

Shipping can only be done when the day time highs on both ends are above freezing (32 F) or below 90 F. It is possible that weather may delay shipping. The health of the living animal comes first but I will always do my best to get you your animal as quickly as possible. I will never ship without confirming with you first.



Tracking Your Order

 

Upon completion of your order I will contact you with a FedEx tracking link so that you can track the progress of your package as it makes it's way to you.

Live Healthy Arrival Guarantee

 

I guarantee that every animal I sell will be alive and healthy upon delivery to you. However, I am not responsible for shipping delays and mishandling caused by FedEx. Someone must be present to accept the package on the first attempt for the guarantee to be valid. I have never personally had an animal die during shipment. If that does occur I will need to be notified via email within one hour of delivery. Video evidence proving the DOA will need to be sent. Don't let this policy scare you! I have shipped over a thousand animals with a 100% success rate. I will never ship without agreeing on a date with the customer and without making sure weather conditions are within acceptable ranges.





100% Secure Ordering

 

I accept payment via PayPal to frankpayne32@gmail.com. Anyone with a credit or debit card can pay via PayPal. My website also will accept credit card payments directly without using PayPal if you choose.
 

© 2017 Living Art by Frank Payne

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