Terms and Conditions
100% Secure Ordering
I offer secure ordering via a number of methods directly on my website. You can use PayPal and any debit or credit card of your choosing. If you are close to Lancaster, Pennsylvania then paying by cash in person is possible. I can also accept Venmo or Zelle.
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Shipping is FREE on all orders!
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Shipping of live animals can feel risky and intimidating to someone unaccustomed to it but shipping is actually less stressful on the animal than buying them at a reptile show! The animal usually spends less time in a container and they sleep throughout the shipping process in the dark and secure shipping box instead of being displayed to large numbers of people while awake and exposed.
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Shipping is only done using FedEx priority overnight. I will completely take care of shipping. I only need your zip code, phone number, and email address. The best method of shipping is to have your package sent to and held at your closest FedEx ship center/hub for you to pick up. This is an excellent way for people that work during the day to have packages safely waiting for them in a temperature controlled building. Doing so eliminates much of the time your animal spends on a delivery truck that is not temperature controlled.
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Every animal is packaged to the highest industry standards in a fully insulated and cushioned box. Depending on the weather, a heat pack, cool pack, or Phase 22 pack may be used to regulate the internal temperature of the box to keep your animal safe and comfortable. I have made over a thousand live animal shipments and I am experienced in choosing the most appropriate packaging and temperature regulation for each case.
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I ship almost every Tuesday and Wednesday. I generally do not ship on Mondays as they have the highest incidence of delays. I never ship on Thursday as a FedEx caused delay may cause the package to be in transit over the weekend. It is possible that weather may delay shipping. The health of the living animal comes first but I will always do my best to get you your animal to you as quickly as possible. I will never ship without confirming a delivery date with you first.
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After preparing your shipment I will contact you with a FedEx tracking link so that you can track the progress of your package as it makes it's way to you.
Live Healthy Arrival Guarantee
I guarantee that every animal I sell will be alive and healthy upon delivery to you. However, I am not responsible for shipping delays and mishandling caused by FedEx. For the live arrival guarantee to apply the package must be shipped directly to a FedEx ship center and the package held there until you can pick it up. This ensures the animal spends as little time as possible on a delivery truck in uncontrolled conditions. This is by far the safest way to ship live animals and is the only way I can guarantee live arrival. If you insist that the package is sent to a business or residence then the live/healthy arrival is not guaranteed. Death or injury during shipping is exceedingly rare. However, if that does occur I will need to be notified via email within one hour of delivery. Video evidence proving the DOA will need to be sent. Don't let this policy scare you! I have shipped thousands of animals and have never had any issues.
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Many species of lizards will occasionally drop their tail under stressful conditions (such as packaging and shipping). This is not something that can be controlled. I am not responsible for a dropped tail during the packing or shipping process. All of the species that I breed and sell will regrow their tail. This does not affect their health in any way. There will be no refunds or exchanges in the event of a dropped tail during packing or shipping.

Deposits, Cancellation, and Returns
In general I do not accept deposits or payment plans. I do occasionally consider them on a case by case basis. Any deposits made are 100% nonrefundable. There are no exceptions to this. I also do not allow order cancellations. Buying a living animal is a major responsibility and should not be done lightly. If you decide you no longer want the animal after purchasing it I am not responsible for refunding the money.
In cases of extreme emergency I may consider and order cancellation but there will be a 25% nonrefundable deposit deducted from the total purchase price. This is done on a case by case basis and I am not liable to do so under any circumstances.
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Once you have receieved your animal(s) it is not possible for me to take them back should you decide you no longer want them. Once the animal(s) is in your possession I am not able to speak for the care they receive so can no longer responsible for them. I will of course provide help and support throughout the life of the animal(so) for all of my customers.
By placing an order with me you are agreeing to these terms.